Frequently Asked Questions
Everything you need to know about your ZAPAKA experience.
How long will it take to receive my order?
Processing takes 3-5 business days for in-stock items. Standard shipping typically takes 7-12 business days, while expedited shipping options are available at checkout.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unworn, unwashed, and have all original tags attached. Please note that final sale items and custom-made dresses are non-returnable.
How do I choose the correct size?
Each product page features a detailed size chart. We recommend taking your measurements (bust, waist, and hips) and comparing them to our guide, as vintage-style sizing can vary from modern high-street brands.
Can I track my package once it has shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' options depending on your shipping region.
Do you offer international shipping?
Yes, ZAPAKA ships to most countries worldwide. Shipping costs and delivery timelines will be calculated automatically at checkout based on your specific location.